Future-Proofing Public Sector Learning & Development (L&D) Operations
How will governmental entities continue to serve stakeholders with a shrinking workforce?
Advisory
ISG Training and Adoption Services
ISG Training and Adoption Services helps organizations build capability, guide users in the flow of work, and track the processes behind adoption. By combining learning services, digital adoption, and process insight, we help clients accelerate proficiency, increase utilization, and sustain transformation value.
Why adoption breaks down
Many transformation programs still treat training, user adoption, and process improvement as separate workstreams. Employees attend training before go-live, but they often lose confidence when real work begins, support arrives too late, and process friction remains hidden inside the system. The result is slower adoption, lower utilization, and weaker return on the technology investment. ISG addresses that gap by connecting capability-building, in-application guidance, and process visibility in one integrated service model.
What ISG TaAS delivers
ISG Training and Adoption Services helps organizations prepare users before launch, support them during execution, and improve performance after adoption begins. The portfolio includes Training Services for strategy, curriculum design, content development, delivery, and reinforcement; Digital Adoption Services for walkthroughs, in-app guidance, analytics, and optimization, with a current focus on SAP WalkMe while remaining inclusive of other digital adoption platforms; and Process Documentation and Mining Services for mapping, documentation, mining, and improvement insight, with a current focus on SAP Signavio while remaining inclusive of other BPM and process intelligence solutions.
The ISG TaAS model
Prepare: Assess stakeholder needs, role impacts, skill gaps, and process realities so adoption planning starts with business context instead of generic content.
Enable: Design and deliver role-based learning that builds readiness before and during transformation milestones.
Guide: Embed digital adoption support directly into the user experience through walkthroughs, prompts, and contextual guidance that reduce friction in the flow of work.
Optimize: Use process documentation, process mining, and adoption analytics to identify breakdowns, improve execution, and continuously refine both learning and process design.
Service Pillars
Training Services align learning strategy to transformation goals and user populations, then translate that strategy into role-based curriculum architecture, content development, and delivery across instructor-led, virtual, self-paced, and blended models. Reinforcement planning helps clients sustain proficiency after the initial change event.
Digital Adoption Services focus on helping users perform inside the application, not just recall what they learned in class. ISG supports digital adoption strategy, use-case prioritization, platform implementation, in-app walkthroughs, prompts, guidance, and analytics, with present emphasis on SAP WalkMe and flexibility across other DAP solutions.
Process Documentation and Mining Services connect enablement to the way work actually gets done. ISG supports current-state and future-state process documentation, standard work, job aids, process mining, and performance insight, with present emphasis on SAP Signavio and flexibility across other BPM solutions. The goal is to connect user behavior, process friction, and business outcomes.
Where TaAS creates value and why ISG is different
TaAS is most valuable when an organization is asking people to work in new ways and knows that training alone will not get the job done. That is often the case in SAP and other ERP programs, shared services changes, automation efforts, and AI-enabled transformations. People need to understand what is changing, get support while they are doing the work, and have a clearer view of where the process itself is getting in the way. When those pieces come together, employees ramp up faster, make fewer mistakes, and are more likely to use the new tools and processes the way the business intended.
What makes ISG different is that we do not treat training, adoption, and process improvement as separate workstreams. We connect them. We help clients prepare people before launch, guide them in the flow of work, and use process insight to see what is working and what needs attention after go-live. Our team was built around this challenge. We have spent our careers helping people understand technology, use it with confidence, and perform better because of it. That is why we focus not just on delivering content, but on helping organizations turn change into real, lasting adoption.
Talk to an expertEnable people. Guide adoption. Improve process performance.
ISG Training and Adoption Services helps organizations build capability, support execution in the flow of work, and use process insight to sustain transformation value.
